FREQUENTLY ASKED QUESTIONS ABOUT OUR SERVICE
Private Transfers
Do you provide transfers only between Bangkok and Hua Hin or to other locations too?
Basically we can arrange your transportation from Bangkok or Hua Hin to any other location in Thailand. Just let us know where you want to go and we give you a quote.
How long in advance should I book?
It is completely up to you. The only thing we have to mention is that there is 100% guarantee that there will be car available for your trip only if you have made your reservation at least 24 hours prior to your pick up time (especially during public holidays).
What type of vehicle will you provide for my booking?
Sometimes if we have such opportunity we do free upgrade to our customers. For example, if you order Camry, we can provide brand new Fortuner that normally cost 500 baht more (for free of charge).
Which car should I choose for my number of passengers?
Also, if you are family of 4 and require child car seat to be installed then we would recommend to pick Innova or Fortuner for these purposes.
4 adult passengers can also be accommodated with Camry but please make sure that you have not more than 4 medium (airplane cabin size) suitcases with you. Otherwise we would recommend to choose more spacious vehicle.
If you are 4 adults but require more comfort and space for legs then Innova or Fortuner is the best choice for you.
If there are 5 passengers and one of them is a small baby who does not require separate seat then you can be accommodated by Innova or Fortuner.
There is 3rd row of seats (foldable) in Innova and Fortuner but they can be occupied only by passengers who travelling without luggage (1-2 backpacks maximum). Innova and Fortuner CAN NOTaccommodate 6 passengers who travel with suitcase as there will be no space in the rear if you use 3rd row of seats.
For the groups of 6-8 passengers the only option is van Toyota Commuter. But please be informed that Commuter have space only for 8 suitcases. If you have more luggage then you should sacrifice with number of passengers or book one more additional vehicle.
10 passengers for Commuter is allowed only if at least 2 of them are small kids (toddlers) sitting in laps and total number of luggage does not exceed 8 suitcases.
If there are more than 10 passengers for the trip then you should consider booking at least two vehicles for your transfer or tour.
We are large group (more than 10 people) travelling together, do you have bigger size vehicles to accommodate us?
Unfortunately, not. You should consider to book at least two vehicles for your trip.
Can I get discount if I book round trip?
We do have discounted rates but only for the same day return trips.
Are there any specific locations for pick up?
Only meeting point at airport has it’s fixed location. Once your reservation is confirmed, you will be provided with full instructions about how to meet with the driver at the airport.
How do I meet with your driver? How do I recognize him?
If you are travelling from the hotel or condominium then our driver will meet you at the lobby. When driver arrives he will contact your hotel’s reception desk and local staff can assist you to meet him.
If you are staying at the villa inside gated compound, please make sure to provide us with your villa/house number and our driver will meet you in front of your house.
What is average travelling time from Bangkok to Hua Hin?
Please be informed that during long public holidays (Songkran or New Year) the travelling time between Bangkok and Hua Hin can take extra 2-3 hours. If you are travelling from Hua Hin to Airport on these days please choose pick up time accordingly or ask our advice.
I am arriving to Bangkok Airport and need some time pass immigration and collect my luggage, will your driver wait for me?
I am travelling from Hua Hin to Bangkok Airport – how many hours prior my flight departure should I depart from Hua Hin?
If you are travelling to airport on Songkran or New Year please make sure to add additional 2 hours for your trip.
Usually we recommend to leave Hua Hin at least 5.5 hours prior to your flight departure. On Sunday’s evening or public holiday it will take slightly longer to reach airport, so please make sure to add another 30-60 min to your travelling time.If you are travelling to airport on Songkran or New Year please make sure to add additional 2 hours for your trip.
I am arriving to Bangkok Airport and want to have lunch before travelling to Hua Hin, can your driver wait for me?
What if my flight delayed or cancelled?
Please make sure to inform us in case your flight is cancelled or your flight number is changed.
I am arriving to Bangkok Airport late night, can you pick me up at night or do I have to wait till morning?
I am arriving to Bangkok Airport late night and want to stay at the hotel near the Airport. Will you be able to pick me up from my hotel in the morning or I need to go back to airport?
We want to visit some places for sightseeing on the way to/from Hua Hin. Is it possible to arrange and how much does it cost extra?
Stopovers at attractions that are located not on the main route or in Central Bangkok area may incur additional costs.
Please book your transfer here and mention attractions that you would like to visit in the end of the booking form (at Special Request section).
Can you suggest us some interesting places to visit on the way from Bangkok to Hua Hin (or on the way back)?
We charge extra 300 baht per such stop for sightseeing (including waiting time up to 2 hours per stop).
Can I use your service if there is dog/cat travelling with me?
General questions
What kind of service do you provide ?
There are two main types of service that we provide:
1. Private transfers between Hua Hin and Bangkok City (inlcluding Don Mueang Airport and Suvarnabhumi Airport near Bangkok).
2. Private individual day tours around Hua Hin (including Cha Am, Sam Roi Yot, Kaeng Krachan National Park)
How do I book ?
All bookings and reservations we accept through our website only. For transfers from/to Hua Hin please use reservation form here and if you want to book day tour please use this page.
Once your booking request sent successfully, you will receive automatic reply from us confirming that your details received.
Important. Please note, that you if you avoid using our Reservation Form for placing your booking request and prefer to send booking details by email or phone call — then we can’t guarantee accuracy of your booking details recorded into our booking system. However, if you insist on reservation process via email, please provide precise details like date and time. Please don’t use words like «Saturday» or «afternoon» «from same location» when making booking. Instead please provide precise information, for example 12:00 on 1st January from Hilton Hua Hin Hotel etc.
I can't see you phone number on the website can I book over phone ?
Any payment required to secure booking ?
How I can be sure that you will pick me up on time according to my booking request ?
Only our customer’s reviews can speak for our reputation. Please check our Facebook page for 100% real reviews from our customers. Also, you can find a lot of feedback on our service on Trip Advisor and Google.
How I can inquire about availability on specific date ?
You do not need to inquire about it as we always have cars available if you book at least 24 hours prior to your travelling.
Only same day bookings are subject to availability.
During Christmas, New Year and Songkran we do not accept same day bookings.
Is this door to door service ?
What are the rates for your service ?
The standard rates for the transfers between Bangkok and Hua Hin are available on our website main page here or you can determine exact rate for your trip through reservation form.
The rates for day tours are also available at the main page at the Tours section or you can determine them through Day Tour booking form.
Are your rates per car or per person ?
Are there any additional costs (toll fees, gasonline etc.) ?
No, these are all inclusive rates. There are no additional charges, taxes or hidden fees.
The only extra fees that you can face is when you order baby/child car seat or when you travelling to remote locations where extra fees are applicable (Pranburi, Sam Roi Yot etc.) You will be notified about it before we confirm your booking request.
Hoe do I pay ?
Do you provide service during new year songkran or other public holidays ?
Do you provide at late hour (nigth time) ?
What kind car do you use ?
There are four types of vehicles that we use:
- Business class sedan — Toyota Camry.
- Capacious minivan — Toyota Innova.
- Spacious 4WD SUV — Toyota Fortuner.
- Business class van Toyota Commuter.
How old are your car ?
Almost all our cars are 0-3 years old. All our vehicles are clean and tidy and non-smoking.
Do you provide share service ?
No, unfortunately we don’t. You can find someone to share the costs for the transfer by yourself and we will be ok with it.
Do you provide baby / child cat seat ?
Yes, we have baby or child car seats for any age. We charge extra 200 baht per rented seat.
I sent request but have not got any reply from you, Why ?
There are few possible issues that could happen:
- The most common issue is that you probably made a mistake in your email address and we were unable to contact you. Usually in such situations we are trying to get in touch with you with sms sent to phone number indicated in your booking form.
- Your booking request has never been sent because you did not fill all required information in the form. If your booking request is sent successfully then you will get a message on the screen about it and instantly get an email from us into your mailbox confirming that your booking request received by our Reservation Team.
- Please check your spam folder as there is small probability that our email is there.
We NEVER leave your requests without reply. Even if we can’t help, we will contact you back and let you know that we are unable to proceed with your request. If you did not get any response from us within 12 hours and you are sure that three possible issues described above is not a case, then please try to contact us again through Contact Form that you can find in the bottom of every page.
Also, please keep in mind our Reservation Team’s business hours (please see it in the bottom of the page). All booking requests sent after business hours will be replied early in the morning.
What is your cancellation policy ?
Since there is no secure deposits involved, you are free to cancel at any time you wish. We just would like to ask you to inform us as soon as possible if you decide to cancel your reservation or change your travelling date or time. Thank you in advance for this.
Individual Tours
What kind of tours do you provide?
These are individual tours where you are free to choose by yourself where you want to go and what places to visit.
Are these guided tours?
Do you provide tours from Hua Hin or Bangkok?
Tour from Bangkok means that we pick you up in Bangkok and return you back to Bangkok in the end of the day (in 10 hours). Tour from Hua Hin means that you start trip from Hua Hin and come back to Hua Hin after the tour. If you want to visit some place for sightseeing on the way from Bangkok to Hua Hin or from Hua Hin to Bangkok then please use standard transfer reservation formand mention list of the places that you would like to visit at the special request section (we charge extra 300 baht per visited place).
What is the length of the tour?
What is included in the cost of your tours?
Only transportation service.
Can you propose itinerary for the tour?
Yes, you can check our Tours Section at the main page and choose anything you like.
Will we have enough time to visit all the places from your itinerary?
Can I choose my own itinerary?
Sure, please send us your itinerary and we will give you a quote.
How can I book a tour?
How much for 1 day tour in Hua Hin?
We need to know your itinerary first before we can answer this question.
STILL GOT QUESTIONS?
If you have not found information you were looking for then please use contact form below to ask your question. We will try our best to reply to you as soon as possible.